FAQs
General
Getting Started
Deposit & Withdrawals
Trading
What is FOREX?
Foreign exchange market, also known as Forex or FX, is
the financial market in which currencies are traded.
Where is forex market located?
Forex is a global decentralized or over-the-counter
(OTC) market. The forex market is run by a global network of banks, spread
across four major forex trading centres in different time zones: Sydney, Tokyo,
London and New York. Since there is no central location, you can trade forex 24
hours a day.
What are the working hours of Forex market?
The Forex market is open 24 hours a day, 5 days a week.
It opens on Sunday at 10:00 pm GMT, and closes on Friday at 10:00 pm GMT. Sydney
market is open from 10:00 pm to 7:00 am GMT, Tokyo is open from 12:00 am to 9:00
am GMT, London is open from 8:00 am to 5:00 pm GMT, New York is open from 1:00
pm to 10:00 pm GMT.
How can I start trading Forex?
Go to our account opening page (insert the link for
simplicity) and complete the form. Email the filled form along with all necessary
documents to
[email protected]. Await our team's response for verification and account
information, allowing you to open your MT5 Trading account with a single click. Then,
deposit
funds into your MT5 account, and you're all set to start trading!
Please click here for open account
Please click here for open account
How is the forex market regulated?
Forex Market exceeded USD 7 Trillion in 2023, it is a thrilling trading environment
operating 24/5 and boasting daily trading volumes of trillions of dollars.
It is by far the largest and most liquid of all financial markets. Regulation plays an important part.
There are several national trading bodies around the world who
supervise domestic forex trading, as well as other markets. They work to ensure
that all forex providers adhere to certain standards. For example, Cyprus
Securities and Exchange Commission (CySEC) is a regulatory body in Cyprus,
Financial Conduct Authority (FCA) in UK, Dubai Financial Services Authority
(DFSA) in Dubai.
What is a forex broker?
A forex broker is an intermediary between you and the
networks of banks that trade with each other. It is a financial services
company, like SSC SMART FX, that provides you an access to a platform for buying and
selling foreign currencies. Forex brokers offers a price on instruments from the
banks of which they have lines of credit and access to forex liquidity. Multiple
banks are used for pricing, and so you will always get the best one available. A
forex broker may also be known as a currency trading broker or as a retail forex
broker.
What is a forex trading account?
The account type with forex broker, which give you an
ability to trade all major currency pairs and some other instruments. In order
to use your trading account, you need to install the MetaTrader 5 platform and
login to your account using credentials received by email from SSC SMART FX.
What is Leverage in forex trading?
Leverage allows you to trade large values for relatively
small deposits. It is a special product forex broker is offering to clients,
which gives you the advantage of getting greater returns for a small up-front
deposit. SSC SMART FX offering leverage is up to 1:100.
What is Margin in forex trading?
Margin is a collateral (or security) amount of money
that you need to deposit in advance in order to place a trade. Usually, it's a
fraction of open trading positions and is expressed as a percentage in trading
terminal.
How many trading instruments do you offer?
At SSC SMART FX, we offer a range of 2000+ trading
instruments. However, it is possible to provide you special stocks or currency
pairs upon your request.
What metals do you offer?
Among the metals we offer, there are gold, silver and
copper available for trading.
Who are the main participants of the forex market?
The primary participants in the Forex market (those who
make the spreads) are the largest banks in the world. Such banks include central
banks, commercial banks, and investment banks. They are known as an interbank
market, as they constantly deal with each other on behalf of themselves or their
customers. However, the percentage of other market participants is rapidly
growing and now the list includes large multinational corporations, global money
managers, registered dealers, international money brokers, futures and options
traders and individual investors.
What tools do I need to trade forex?
All you need is an electronic device (computer, tab,
mobile phone) with an internet connection and a free demo account or a funded
live account with SSC SMART FX to start with. However, you should be equipped with
proper knowledge about forex market to minimize the risks while trading.
Is SSC SMART FX regulated?
The answer is Yes! We are Regulated by Cyprus Securities and
Exchange Commission (CySEC) under license number 316/16.Company number HE345787.SSC
SmartFX Ltd is governed by
the Markets of Financial Instruments Directive (MiFID) of the European Union. Registered
address at 36 Pafou st, Limassol 3060, Cyprus.
What are the restricted countries that SSC SMART FX does not
offer services?
SSC Smart Fx Ltd does not offer its services to residents of
certain
jurisdictions such as United States, Cuba, Syria, Sudan and North Korea as well as some
other
additional jurisdictions. Restricted Regions include: United States of America, Canada,
Australia,
Japan.
How to open account with SSC SMART FX?
Go to our account opening page (insert the link for simplicity)
and
complete the form. Email the filled form along with all necessary documents to
[email protected]. Await our team's response for verification and account
information, allowing you to open your MT5 Trading account with a single click. Then,
deposit
funds into your MT5 account, and you're all set to start trading!
Please click here for open account
Please click here for open account
Do I need to verify my account?
Yes, nowadays, verifying the identity of a customers
that is signing up for a trading account helps determine whether the customers
are indeed who they say they are. At SSC SMART FX we conduct proper AML and KYC
procedures while onboarding clients, that's why for the Verification of your
account it is mandatory to upload the supporting documents to your Client
Portal.
What type of supporting documents I need to provide?
SSC Smart FX Ltd does not offer services to retail clients the following documents are
required along with the filled-out
application
form. All the below documentation must be certified as true copies:
(For Legal/ Corporate)
(For Legal/ Corporate)
- Certificate of Incorporation (should this Certificate be greater than 12 months old, a Certificate of Good Standing / Incumbency, dated within the last 6 months, will be required).
- Certificate of Registered Address
- Memorandum and Articles of Association
- Certificate of Directors and Secretaries
- Certificate of Shareholders
- Board Resolution/ minutes – such documentation on should clearly display the consent of the board to open a trading account, nominating the persons authorized to sign the application documents and nominating the persons authorized to handle the account, mentioning authorization to invest in highly speculative instrument.
- Power of Attorney (if applicable) - showing authorized person(s) that may act on behalf of the Firm
- Passport / Identification and proof of address for empowered person
- Passport / Identification and proof of address for all shareholders, beneficial owners and directors of the Firm
- AML Policy
- Financial Statements
- Passport Copy
- Most recent Utility bill(Up to 3 Months)
- Evidence proving that you carried out transactions, in significant size, on the relevant market at an average frequency of 10 per quarter over the previous four quarters. (Statement showing your trading history)
- Evidence proving the size of your financial instrument portfolio, defined as including cash deposits and financial instruments exceeds 500 000 euro(bank statement indicating the required funds)
- Evidence proving that you work or worked in the financial sector for at least one year in a professional position, which requires knowledge of the transactions or services envisaged. (referenced letter by the company you were or are employed)
- Kindly attach documents which prove that two out of the three criteria are satisfied.
How long will it take to verify my account?
From the moment we received documents from you, it should take 24-48 hours to review your documents
and provide with an update with the account opening and any further documents/ information required.
My documents are not in English. Will this be a problem?
Not at all, just provide us your documents with
professional translation in English.
Do I need to upload my documents again for each
additional MT5 trading account?
Your new trading account will be validated
automatically, as long as you will use the same personal and contact details as
for your previous account.
How can I deposit funds into my account?
At SSC SMART FX, we have a wide variety of deposit methods.
1. Electronic Payments Methods; 2. Bank Wire Transfers; 3. Credit/ Debit Cards
How to withdraw my money?
: Simply send an email to [email protected] and
submit the withdrawal request with your MT5 trading account details. All withdrawals
are processed during standard business hours, i.e. 9 am – 5 pm (Local Time in Nicosia,
Cyprus (Lefkosia)), Monday to Friday.
What is third-party funding?
A third party is anyone who is not an owner of the
account.
Can I withdraw my money whenever I want?
At SSC SMART FX you can withdraw your funds anytime. Simply send
an email to [email protected] and submit the withdrawal request with your MT5
trading account details and place your withdrawal request. It is only
possible to send your withdrawal back to the original source of deposit.
Usually, all withdrawal requests processed by our back office within 24 hours on
business days. Please bear in mind that in order to deposit or withdraw your
funds, your account with us must be verified.
Are there any deposit/withdrawal fees?
SSC SMART FX does not charge any additional fees for
deposits. You should however be aware that you may incur fees on payments to
some international banking institutions. SSC SMART FX accepts no responsibility for
any such deposit fees.
Can I transfer funds from one MT5 account to another?
Yes, you can do an internal transfer between your
accounts. However, if you want to transfer funds to 3rd party's MT5 account with
SSC SMART FX, such action is prohibited.
Can I withdraw my money to another source I used for
deposit?
Funds should always be returned to the same source of
deposit. However, if your source is not available anymore, we require the
official letter with proof and/or explanation in details. Then we will help you
get your money back in a way that is convenient for both parties.
What is the difference between demo and live trading
accounts?
Demo Account is created for you to practice your skills
without any risks. You trade on the virtual money, which you can't withdraw.
Live account is created to get you to trade with real money and your
profits/losses are for real.
What kind of trading accounts you have?
For your convenience, we only have one type of trading
account - Smart Account. It's a unique and universal trading account for all
your trading needs.
How to recover the password of my MT5 trading account?
To recover your MT5 account access, simply contact us at
[email protected]. Don't forget to mention the
number of your MT5 trading account.
How long does a demo account last?
SSC SMART FX's Demo Account does not have an expiry. You can
practice your skills for the period you need to get familiar with a terminal and
trading until you are ready to trade on live account.
Can I open multiple trading accounts?
Yes, you can open up to 3 trading accounts with SSC SMART FX.
For additional accounts you may request your Relationship Manager.
What is your trading server name?
Our trading server name is
jindaocheng-Server.
What is Expert Advisor?
Expert Advisors (EAs) is a program used to automate your
trading. They written on MQL5 language for MT5 trading platform, usually by 3rd
parties programmers. Please remember that EAs operates locally on your computer,
and will not execute strategies when disconnected from the server. EAs written
for MT4 platform (using MQL4 language) will not work on MT5. The MetaTrader 5
platform allows you to run more than one Expert Advisor simultaneously.
What type of market analysis does SSC SMART FX offer?
SSC SMART FX offers daily market analysis on Forex,
commodities and indices. On a daily basis we upload our analysis on the website,
you can find it here: https://sscsmartfx.com/daily-market-analysis
What is fundamental analysis?
Fundamental analysis is about stocks that are currently
trading at prices that are higher or lower than their real value. This form of
analysis is based on news, external events, industry trends, and financial
statements.
What is technical analysis?
Technical analysis is a trading discipline used for
investments evaluation and identifying trading opportunities by using historical
price charts and market statistics. Technical analysis focuses on the price and
volume evaluation.
I forgot my demo username or password. How do I retrieve
them?
Simply write us an email to [email protected] with your
request and we will generate your new access to your
account.
Why I can't see all trading instruments in MT5?
To view all trading instruments, kindly right click on
the market watch and choose 'Show All'.